Shipping & delivery
Free standard shipping to the contiguous United States and Washington, DC. Updated October 22, 2026.
Where we deliver
We ship to the 48 contiguous US states and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories or destinations outside the United States.
Shipping charges
Standard shipping is free on all orders delivered within the 48 contiguous US states and Washington, DC, with no minimum order value.
Tracking & delivery help
For help with dispatch, tracking or delivery, contact support@afterpine.com with your order number. AFTERPINE is your contact for delivery support.
If dispatch is delayed
If dispatch is delayed, we will contact you with an update and the option to agree to the delay or cancel the unshipped part of your order for a full refund. If you do not agree to the delay, we will cancel and promptly refund the unshipped part of your order.
Carrier delays
Carrier disruptions, weather and other transit issues can delay delivery after shipment. AFTERPINE is not responsible for delays caused by the carrier or circumstances outside our control. If you need help with a delayed or missing parcel, contact support@afterpine.com so we can review the delivery information and help with the next steps.
Order changes & cancellations
To request an order change or cancellation, email support@afterpine.com as soon as possible. We will check the order’s status and confirm whether the request can be accommodated. Once an order has been processed and shipped, it cannot be canceled.
If there is a problem with your order or product after shipment, contact us. We can arrange a return, replacement or refund where appropriate under our Returns & refunds policy.
Missing, damaged or incorrect deliveries
If your parcel appears to be lost, or is marked delivered but you cannot find it, contact support@afterpine.com. We will review the delivery information and work with you to resolve the issue, including a replacement or refund where appropriate.
If an item arrives damaged or defective, or you receive the wrong item, contact us within 30 days of delivery. See Returns & refunds for the information to send and the next steps.
Address corrections
Please check your delivery address before placing your order. If you notice a mistake, contact us as soon as possible. We will check whether it can still be corrected. Any proposed additional delivery charge will be explained for your approval before it is charged.