Returns & refunds
Help with damaged, defective or incorrect items. Updated October 22, 2026.
Our return policy
We do not offer change-of-mind returns or exchanges. Please review the product, size, quantity and compatibility information before ordering.
If your item arrives damaged or defective, or you receive the wrong item, contact us within 30 days of delivery. We will review the issue and arrange an appropriate refund or replacement for an approved claim.
Your rights under applicable consumer law remain in place. The 30-day reporting period does not remove rights or remedies that apply beyond that period.
How to report an issue
Email support@afterpine.com with your order number, a brief description of the problem and reasonable supporting information. A clear photo or short video of the item, its packaging or the problem can help us assess what happened. If you cannot provide a particular type of evidence, tell us so we can discuss another way to assess the issue.
Please keep the item and, if available, its packaging while we review your request. Do not keep using an item if it appears unsafe.
AFTERPINE will handle your claim and explain the proposed resolution. Contact us directly for help throughout the process.
Before sending an item back
Do not return an item until we give you instructions. We may be able to resolve an approved claim without a physical return. If a return is needed, we will provide the approved destination and shipping instructions.
AFTERPINE covers return postage for approved damaged, defective or wrong-item claims when a physical return is required. We will explain the postage arrangement before you send the item. Do not send it to an address on the original parcel unless we confirm that address in writing.
Refunds
An approved refund is based on the amount you actually paid after any discounts, together with any other amounts required by applicable law. We will confirm the refund amount and explain the resolution.
Refunds are sent to the original payment method where possible. If that method cannot receive the refund, we will discuss a suitable alternative with you.
We will confirm the resolution and applicable refund timing, including whether a return is needed, and follow any deadline required by law. Your payment provider may need additional time to show the refund in your account. Contact us if you need help checking its status.
Replacements
If a replacement is the appropriate resolution, we will confirm the item and the expected dispatch information with you. We will not send a different product or size without your agreement. If we cannot provide a suitable replacement, we will arrange an appropriate refund.
Order cancellations & delivery problems
To request an order change or cancellation, contact support@afterpine.com as soon as possible so we can check the order’s status. Once an order has been processed and shipped, it cannot be canceled.
If there is a problem with your order or product, we will review it and arrange a return, replacement or refund where appropriate under this policy. See Shipping & delivery for dispatch delays, carrier delays and missing parcels.
Questions
Contact support@afterpine.com with your order number and the help you need.