Privacy policy
Your information when browsing, ordering or contacting AFTERPINE. Updated October 28, 2026.
About this policy
This policy explains how AFTERPINE handles personal information when you browse our store, place an order or contact us. For privacy questions, contact support@afterpine.com.
Information you provide
If you email us, we receive your email address, the information in your message and any attachments you choose to send. This may include your name, an order reference and details about a product or delivery problem.
When you place an order, the information needed to process and deliver your purchase includes your name, email address, billing and delivery addresses, selected products and order details. Payment services process the information needed for payment, and order records include transaction details such as payment amount, payment status and refund status.
If you submit a form on our website, the details you enter are saved for the AFTERPINE team and emailed to our support mailbox so we can respond.
Your shopping bag & browser data
WooCommerce uses cookies and a server-side shopping session to remember your selected products, sizes and quantities. Your browser may also store cart information. Clearing or blocking site data may reset your cart; it does not delete information already saved on our server.
Website hosting and access services may process technical information needed to deliver and protect the site, such as connection, browser and request information.
Cookies and similar technologies can store information on your device or help a service recognize your browser. Your browser settings let you clear or block stored site data. These settings do not necessarily control information already sent to a service.
If you choose “Allow measurement” in Privacy choices, we use Google Ads to measure visits and purchases associated with our advertising. Google may receive browser and device information, your IP address, advertising click identifiers, a transaction identifier, and purchased product IDs, quantities, values and currency. We do not include your name, email, telephone number, billing or delivery address, or payment-card details in these conversion events. Personalized advertising and enhanced conversions are disabled.
Optional Google measurement stays off until you allow it. Use Privacy choices to reject it or change your choice; we remember your choice for 30 days. If your browser sends a Global Privacy Control signal, optional measurement stays off. Withdrawing permission stops future measurement but does not remove information already received by Google. Essential store, security and payment functions remain available. Google handles information according to its Privacy Policy.
While the store is being prepared, entering an authorized preview code sets a signed access cookie for up to 12 hours. It allows browsing the preview and does not create an account or authorize a purchase.
How information is used
We use the information you send to respond to questions, provide product support and resolve issues. When you place an order, order and contact information is used to process purchases, arrange delivery, provide order updates and handle refunds.
Relevant transaction and support records may also be needed for accounting, fraud prevention and compliance with legal obligations.
Service providers & disclosures
Services that host the website and handle customer communications process information needed for those functions. When you place an order, payment providers receive the information needed to process payments and refunds, and the companies fulfilling and transporting a purchase receive the order and delivery information needed to do so.
Information may be disclosed when required by law, in response to valid legal requests or where reasonably necessary to address fraud, security incidents or legal claims.
Your photos & videos
For support, describe the issue without sending private photos or videos whenever possible. A photo or short video of your light may be enough to show a product problem. If you choose to send a file, it becomes part of the information you provide with your support request.
Please do not send passwords or full payment-card details in a support message.
Your choices & privacy requests
To ask about your information or request a correction, contact support@afterpine.com. Depending on where you live and which laws apply, you may also have rights to access or obtain a copy of your information, request deletion, or opt out of certain uses or disclosures.
We may need to verify your identity before providing information or acting on a request. We will explain any applicable limits, such as records that must be retained by law, and respond within the time required by applicable law. Where an appeal process is required, we will explain how to use it.
Children’s information
Children should not submit personal information through this store. If you believe a child under 13 has provided personal information to us, contact support@afterpine.com so we can review the situation and take the steps required by law.
Changes to this policy
When we change this policy, we will post the updated version here with a new date. We will provide any additional notice or request any consent required by applicable law.